999bd com Privacy Policy

01 Information We Collect

999bd com collects personal information through several channels: directly from you when you register an account or interact with the platform, automatically through your use of the website, and in some cases from third-party sources such as payment processors and identity verification providers. The categories of information we collect are described below.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, contact customer support, or participate in a promotion, you may provide us with:

• Identity information — full legal name, date of birth, gender, and national identity card (NID) number or passport number as required for age and identity verification.
• Contact information — mobile phone number, email address, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account credentials — username and a hashed version of your password. We never store plaintext passwords.
• Financial information — bKash or Nagad mobile wallet number, Rocket or Upay account reference, or Visa/Mastercard details submitted for deposit and withdrawal processing. Full card numbers are tokenised by our payment partners and are not stored on 999bd com servers.
• Verification documents — scanned or photographed copies of your NID, passport, or other documents submitted to satisfy our Know Your Customer (KYC) requirements.
• Communications — the content of messages you send to our support team via Live Chat, email, or WhatsApp.

Information Collected Automatically

When you visit or use the 999bd com platform, certain technical and behavioural data is collected automatically by our systems, including:

• Device and browser data — IP address, device type, operating system, browser type and version, screen resolution, and time zone setting.
• Usage data — pages visited, games played, bets placed, session start and end times, navigation patterns, and features used on the platform.
• Transaction data — a complete record of all deposits, withdrawals, bets, wins, losses, bonus claims and wagering activity associated with your account.
• Cookie and tracking data — as described in detail in the Cookies & Tracking Technologies section of this Policy.

Information from Third Parties

In limited circumstances, 999bd com may receive personal information about you from third-party sources, including identity verification service providers who assist with KYC compliance, payment processors who confirm the status of your transactions, and fraud detection services that flag suspicious activity patterns associated with your IP address or device fingerprint.

02 How We Use Your Data

999bd com processes your personal data only for the purposes listed below. Each processing purpose is supported by a lawful basis. We do not use your data for any purpose that is incompatible with the purposes described here without first notifying you and, where required, obtaining your consent.

Marketing Communications

999bd com will only send you promotional messages — such as bonus offers, seasonal promotions tied to BPL, IPL, T20 World Cup, Eid or Pohela Boishakh — if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent and opt out of marketing communications at any time by contacting our support team or by adjusting your notification preferences in Account Settings. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notices or security alerts, which are necessary for the operation of your account.

Automated Decision-Making

999bd com's fraud detection and responsible gaming monitoring systems may process your data in an automated manner to identify patterns associated with fraudulent activity or problem gambling behaviour. Where an automated process results in a decision that materially affects your account — such as account suspension pending investigation — you have the right to request human review of that decision by contacting our support team.

03 Data Sharing & Disclosure

999bd com does not sell, rent, or trade your personal information to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Service Providers and Processors

We engage trusted third-party service providers to assist in operating the 999bd com platform. These providers act as data processors on our behalf and are contractually bound to process your data only in accordance with our instructions and this Privacy Policy. Categories of service providers include:

• Payment processors — bKash, Nagad, Rocket, Upay, and international card schemes (Visa, Mastercard) for transaction processing.
• Identity verification providers — third-party KYC services used to validate identity documents and age verification submissions.
• Game content studios — Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe and other certified studios who supply the games available on the platform. These studios may receive session identifiers necessary to deliver game content; they do not receive your full personal profile.
• IT infrastructure and hosting — cloud hosting and content delivery providers who store and transmit platform data under strict data-processing agreements.
• Fraud prevention services — specialist providers who analyse device fingerprints and behavioural signals to protect the platform against fraudulent activity.

Legal and Regulatory Disclosure

999bd com may disclose your personal data to law enforcement agencies, regulatory bodies or other competent authorities where we are legally required to do so, or where such disclosure is reasonably necessary to: investigate suspected fraud or money laundering; protect the rights, property or safety of 999bd com, its players or third parties; or enforce our Terms & Conditions.

04 Cookies & Tracking Technologies

999bd com uses cookies and similar technologies — including local storage objects and session tokens — to operate the platform, maintain your logged-in session, prevent fraud, and gather anonymised analytics about how players interact with the site. We do not use third-party advertising cookies or cross-site tracking technologies.

Types of Cookies We Use

Managing Cookies

Most modern browsers allow you to view, block or delete cookies through the browser settings menu. Please be aware that disabling certain cookies — particularly session and security cookies — may impair the functionality of the 999bd com platform, including your ability to log in, maintain a game session or process financial transactions. Blocking analytics cookies does not affect platform functionality but does limit our ability to identify and fix usability issues.

For players using the platform on mobile devices with bKash or Nagad for payments, session cookies are essential for maintaining transaction continuity between your payment app and the 999bd com platform. Clearing browser data between a payment initiation and its confirmation may cause the transaction to appear delayed.

05 Data Retention & Storage

999bd com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The general retention periods that apply to different categories of data are described below.

• Account and identity data — retained for the full duration of your active account relationship with 999bd com, plus a minimum of five years following account closure. This retention period reflects standard anti-money-laundering record-keeping obligations.
• Financial transaction records — retained for a minimum of seven years from the date of each transaction. This applies to all deposit, withdrawal and wagering records.
• KYC verification documents — retained for the duration of the account relationship plus five years post-closure, in line with identity verification best practices.
• Customer support communications — retained for up to three years from the date of the most recent interaction, to support dispute resolution and quality improvement.
• Analytics and usage data — anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to individual players.
• Marketing preferences and consent records — retained for as long as you hold an active account, and for up to three years following account closure as evidence of consent or withdrawal of consent.

Data Stored in Bangladesh

Where technically feasible, 999bd com stores personal data relating to Bangladesh players on servers located within or proximate to the Bangladesh region to minimise latency and to align with local data localisation considerations. Where data is transferred internationally — for example, to game studio servers for game session delivery — such transfers are protected by data-processing agreements and encryption in transit.

06 Your Privacy Rights

999bd com respects your right to control how your personal data is collected, used and stored. The following rights are available to all registered players on the platform. To exercise any of these rights, contact our support team via Live Chat or email at [email protected].

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, readable format within a reasonable timeframe following your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Where the data in question is used in active fraud or compliance investigations, correction may be deferred pending resolution.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer needed for its original purpose, or where you withdraw consent and there is no other lawful basis for processing. Please note that erasure requests may be declined where retention is required by law (e.g., transaction records for AML purposes).
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to our legitimate interest processing basis.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that we provide your data in a machine-readable format suitable for transfer to another service provider.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests, though we may continue processing if we demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Data Security Measures

999bd com implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. While no online system can guarantee absolute security, we apply industry-standard practices appropriate to the sensitivity of the data we process.

Technical Safeguards

• 256-bit SSL/TLS encryption — all data transmitted between your browser or mobile device and the 999bd com platform is encrypted in transit using current TLS standards.
• Encrypted data storage — sensitive fields in our databases (including identity document references and payment method tokens) are encrypted at rest using AES-256 encryption.
• Password hashing — account passwords are never stored in plaintext. We use a modern adaptive hashing algorithm with per-user salting to protect password data.
• Two-factor authentication — OTP-based two-step verification is available to all 999bd com account holders and is strongly recommended for all players, particularly those conducting high-value transactions.
• Intrusion detection — automated systems monitor platform traffic for anomalous patterns associated with brute-force attacks, credential stuffing, SQL injection and other common attack vectors.

Organisational Safeguards

• Access to player personal data is restricted to authorised 999bd com staff on a strict need-to-know basis. All data access is logged and subject to regular audit.
• Staff members with access to personal data are subject to confidentiality obligations and receive regular training on data protection best practices.
• Third-party service providers who process player data on our behalf are subject to formal data-processing agreements that mandate equivalent security standards.

Security Incident Response

In the event of a personal data breach that poses a risk to players, 999bd com will take prompt steps to contain the breach, assess its scope and impact, and notify affected players as soon as practicable. We will also notify relevant authorities where required by applicable law. Players are encouraged to contact us immediately at [email protected] if they suspect unauthorised access to their 999bd com account.

08 Policy Updates & Contact

999bd com reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform functionality. When we make material changes to this Policy, we will publish the updated version on this page with a revised "Last updated" date. For significant changes, we will also notify registered players via email or an in-platform notification.

We encourage all 999bd com players to review this Privacy Policy periodically. Continued use of the platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

Contact Our Privacy Team

If you have any questions, concerns or requests relating to this Privacy Policy or to the way 999bd com handles your personal data, please reach out to us through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the 999bd com platform — average response time 2–5 minutes
• WhatsApp: +880 1700-000999 (plain text — not a clickable link)
• Service region: All of Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar (Bangladesh Standard Time, UTC+6)